Loan Servicing Representative

Job Description Job Description

Position Summary

American Community Bank is a growing financial institution committed to providing exceptional lending solutions and client service. Our Loan Operations team plays a critical role in ensuring the efficiency, accuracy, and integrity of our loan servicing processes. We are seeking a detail-oriented and analytical Loan Operations Administrator to help manage and support the full lifecycle of loan servicing.

Full Job Description

The Loan Operations Administrator is responsible for the ongoing administration of the bank's loan portfolio, with a primary focus on managing insurance tracking and escrow accounts. This role ensures loans remain compliant with regulatory requirements and internal policies and involves duties including booking new loans, supporting all post-closing loan activities, payment processing, accurate escrow administration, processing tax and insurance disbursements, monitoring collateral insurance coverage, system maintenance, and portfolio reporting. This role requires a high level of accuracy, an understanding of loan documentation and servicing systems, and strong analytical and communication skills.

Key Responsibilities:

Manage daily loan servicing tasks such as payment processing, rate adjustments, and account reconciliations

Maintain accurate records in the loan servicing system, ensuring data integrity and compliance with regulatory guidelines

Monitor loan portfolios for delinquencies, maturities, and covenant compliance

Prepare and analyze reports for internal departments, regulators, and investors

Support escrow management, including tax and insurance payments and escrow analysis

Assist in responding to borrower inquiries, audit requests, and internal reporting needs

Perform system audits and quality control checks to ensure compliance and efficiency

Work with cross-functional teams including underwriting, closing, compliance, and finance to resolve servicing issues

Stay current on regulatory requirements, loan servicing best practices, and system updates

Duties:

Maintain regular contact with insurance companies to provide renewed policies or invoices to pay insurances

Review and verify adequacy of insurance coverage and maintain compliance with established policy and regulatory requirements during life of loan

Monitor and track insurance policies for existing loans and ensure ticklers are updated in the bank's system, maintaining ongoing insurance and tax records on all collateral

Check folio numbers on various county websites to ensure the status of real estate property taxes; follow up and prepare delinquent tax reports

Input new loans on LERETA Tax Services' website with collateral property, and cancel contracts for loans paid off

Monitor LERETA reports and resolve inadequate legal descriptions

Review daily loan system reports on upcoming escrow disbursements and exceptions and take appropriate action

Monitor and generate escrow analysis and annual statements; validate the accuracy of the escrow analysis that was generated

Ensure compliance with policy, procedures and regulatory requirements surrounding escrow

Issue checks or ACH payments for insurance and property tax payments, and issue checks for escrow surplus

Administer construction loans, which includes but is not limited to draw requests, partial lien releases, title updates, final waivers, certificate of occupancy, etc.

Maintain detailed funding records for each construction loan making sure that each draw is properly funded within the loan's approved guidelines

Monitor construction draws and disbursements, maintaining accurate records in the loan servicing system

Scan and file documents in the bank's imaging system as related to loan servicing tasks performed

Perform daily balancing of loan General Ledger accounts and internal checking accounts

Monitor group email box regarding transaction requests and inquiries, perform research, and resolve loan issues

Crosstrain in areas within Loan Servicing to provide support during changes in volume

Aid the SVP in Loan Administration with additional duties as assigned

Complete compliance training, adhering to all anti-money laundering guidelines and procedures and all regulatory requirements

Skills:

Must possess strong verbal/written communication skills

Strong organizational, analytical, and planning skills

Proficient knowledge of Microsoft Office products

Proficiency with loan servicing systems

Must understand the legislative and regulatory process and maintain a proficient knowledge of specific regulations through self-development and formal training

Ability to multitask issues and projects while maintaining composure when working under pressure or stress to meet deadlines

Must have the ability to recover from and adjust to change

Must be self-motivated with a proven ability to reach goals or perform tasks with little supervision or direction

Must represent the bank with a high level of integrity while supporting management decisions and goals in a professional manner

Proficient in English; bilingual in Spanish a plus

Requirements:

Education: Associate or bachelor's degree in finance, Accounting, Business, or related field preferred

Experience: 2+ years of experience in loan operations, loan servicing, or a related financial services role

Knowledge: Understanding of commercial, SBA and consumer loan documentation and servicing requirements

Company Description We are a locally-owned community bank headquartered in Schererville with branch locations in Crown Point, Dyer, Hammond and Munster. Few banks can boast our local, NWI roots, serving this area since 1910. Company Description We are a locally-owned community bank headquartered in Schererville with branch locations in Crown Point, Dyer, Hammond and Munster. Few banks can boast our local, NWI roots, serving this area since 1910.