Shopify/website assistant

Job Description Job Description

About the Role
Saddlers Row is looking for a detail-oriented, horse-loving team member with strong equestrian knowledge and experience working with Shopify and website management under the guidance of our eCommerce manager. This position is primarily focused on supporting and growing our online presence while ensuring our website delivers an exceptional experience for our customers.

We're looking for someone who understands the equestrian lifestyle and is confident with tack, apparel, rider needs, and horse care products. The ideal candidate is comfortable managing website content, organizing products, and keeping online information accurate and up to date. While the primary focus is website and Shopify support, this role will also support customers and be part of our in-store team.

Schedule Requirements

• Availability to work at least one weekend day is required
• The required weekend day will be spent on the sales floor supporting customers and assisting the team

Responsibilities

Website & Shopify Management

• Manage and maintain website content with a strong emphasis on Shopify
• Add, edit, and organize products, collections, descriptions, pricing, images, and product details
• Maintain website accuracy and ensure a seamless online shopping experience
• Assist with product launches, inventory updates, and website merchandising
• Upload and organize new products while ensuring information is accurate and customer-friendly
• Work with vendors to gather product information, pricing, images, and product assets
• Help identify and introduce new products and brands that align with our equestrian customer base
• Stay informed on equestrian trends and products to help keep offerings current and relevant

Sales & Customer Support

• Support customers in-store and provide a welcoming shopping experience
• Share strong product knowledge in tack, apparel, and rider essentials
• Assist customers with finding products that meet their needs
• Build genuine relationships with customers and contribute to a positive customer experience
• Share new product knowledge and updates with team members

Qualifications

• Strong equestrian knowledge with confidence in tack, apparel, horse care, and rider needs
• Shopify experience strongly preferred
• Website, eCommerce, or product management experience preferred
• Strong attention to detail and organizational skills
• Excellent communication and customer service abilities
• Comfortable learning new systems and managing multiple projects
• Team-oriented with a positive, proactive attitude
• Reliable, adaptable, and comfortable taking initiative

What We Offer

• Competitive pay and benefits
• Paid vacation and sick time
• Generous employee discounts on equestrian brands
• Flexible scheduling with a required weekend day
• Opportunity to work with a passionate, horse-focused team

Company Description The premier equestrian goods and services shop in the Midwest! Saddle and tack repair, blanket washing, consignment , engravinrg and more! Hunter/Jumper, Dressage, Eventing, and Western- from first time rider to international equestrians. Always growing, always hiring. We are a one stop shop for equestrians, and among the largest tack shops in the United States. We now have an aggressively growing online and social media presence, and will be moving to modern enlarged facilities in 2025. If you love horses and enjoy being around a like minded group, bring your enthusiasm, energy, and sense of humor to Saddlers Row. Please send your resume accompanied by a reason you would be a great fit for this job. We look forward to hearing from you. Company Description The premier equestrian goods and services shop in the Midwest! Saddle and tack repair, blanket washing, consignment , engravinrg and more! Hunter/Jumper, Dressage, Eventing, and Western- from first time rider to international equestrians. Always growing, always hiring. We are a one stop shop for equestrians, and among the largest tack shops in the United States. We now have an aggressively growing online and social media presence, and will be moving to modern enlarged facilities in 2025. If you love horses and enjoy being around a like minded group, bring your enthusiasm, energy, and sense of humor to Saddlers Row. Please send your resume accompanied by a reason you would be a great fit for this job. We look forward to hearing from you.