Job Description Job Description
Job Overview
Search Solution Group is seeking a Contract Field Deployment Support professional on behalf of our client, a leading dermatology practice. This role will support a large-scale deployment of the RingCentral platform across several healthcare sites throughout the Mid-Atlantic region. The ideal candidate will provide reliable, hands-on onsite support to ensure successful equipment setup, testing, and deployment activities. This position plays a key role in supporting operational continuity and successful implementation across multiple clinic locations.
Key Responsibilities
- Provide onsite deployment support for RingCentral phone system installations across healthcare locations.
- Unbox, label, and connect phones and related equipment.
- Perform basic phone setup and configuration verification.
- Conduct scripted testing procedures to ensure devices can successfully place and receive test calls.
- Follow deployment checklists and standard operating procedures independently.
- Complete site visit documentation and basic reporting forms accurately.
- Troubleshoot basic connectivity or setup issues as needed.
- Maintain professionalism while working within healthcare environments.
- Ensure deployment tasks are completed efficiently and on schedule.
- Collaborate with remote technical teams and project coordinators as necessary.
Requirements
Education:
- High school diploma or equivalent required.
- Technical training or coursework is a plus.
Experience:
- Previous experience in field support, deployment support, technical support, or healthcare environments preferred.
- Experience with basic hardware setup or telecommunications equipment is beneficial.
- Ability to work independently with minimal supervision and training.
Skills:
- Strong attention to detail and organizational skills.
- Ability to follow written instructions, checklists, and testing procedures.
- Basic technical troubleshooting abilities.
- Dependability and punctuality.
- Strong communication and interpersonal skills.
- Comfortable working in fast-paced healthcare environments.
- Ability to complete tasks efficiently with a high degree of accuracy.
Certifications:
- Relevant technical or IT certifications are a plus but not required.
- Valid driver's license and reliable transportation may be required for travel between locations.
Knowledge:
- Basic understanding of phone systems, hardware setup, and connectivity.
- Familiarity with healthcare workplace environments preferred.
- Knowledge of basic deployment and equipment handling procedures.
Key Competencies
- Reliability and accountability
- Strong work ethic and professionalism
- Ability to work independently
- Adaptability and flexibility
- Attention to detail
- Time management and organizational skills
- Problem-solving abilities
- Effective communication
- Team collaboration
- Customer service mindset
