Job Description Job Description
Position Overview
We are seeking a reliable and detail-oriented Customer Service & Operations Coordinator to support daily retail and administrative operations. This role is ideal for someone who enjoys interacting with customers while also managing behind-the-scenes processes that keep the business running smoothly.
You will serve as a key point of contact for customers-both in person and over the phone-while also handling administrative, inventory, and purchasing responsibilities.
Key Responsibilities
Customer Service & Front Desk
- Greet and assist walk-in customers in a professional and friendly manner
- Answer incoming phone calls and direct inquiries appropriately
- Respond to customer emails in a timely and accurate manner
- Resolve customer questions, concerns, and order-related issues
Administrative Support
- Maintain accurate records in electronic systems
- Scan, file, and organize documents
- Perform data entry and general office tasks
- Assist with routine reporting and operational documentation
Inventory & Purchasing
- Monitor and maintain inventory levels
- Conduct physical inventory counts as needed
- Place vendor purchase orders and track deliveries
- Receive incoming shipments and verify accuracy
- Review vendor invoices and adjust purchase order pricing as needed
- Investigate and resolve pricing or quantity discrepancies
General Operations
- Order office and operational supplies
- Support warehouse coordination as needed
- Assist with process improvements and operational efficiency
- Perform other related duties as assigned
Qualifications
Required:
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Basic proficiency with computer systems and office software
- Ability to multitask and work in a fast-paced environment
- Reliable and punctual with a strong work ethic
Preferred:
- Prior customer service or retail experience
- Warehouse or inventory management experience
- Experience with purchasing or vendor coordination
- Associate's or Bachelor's degree (not required, but a plus)
Work Environment
- Fully on-site position requiring regular interaction with customers and staff
- Combination of desk work and light physical activity (e.g., handling inventory, receiving shipments)
Company Description Working at City Seafood offers the chance to be part of an energetic team elevating the fresh seafood experience in the St. Louis region. The company supplies fresh fish and seafood to St. Louis fine dining restaurants as well as to retail customers via our website , where customers can select product for complimentary delivery or pickup. Employees get to work in a locally rooted business with strong community ties, a clear commitment to quality and service, and a dynamic, customer focused environment where everyday work makes a positive impact people's dining experiences. The company's emphasis on quality, innovation, and community makes it a rewarding place to work and grow. Company Description Working at City Seafood offers the chance to be part of an energetic team elevating the fresh seafood experience in the St. Louis region. The company supplies fresh fish and seafood to St. Louis fine dining restaurants as well as to retail customers via our website , where customers can select product for complimentary delivery or pickup. Employees get to work in a locally rooted business with strong community ties, a clear commitment to quality and service, and a dynamic, customer focused environment where everyday work makes a positive impact people's dining experiences. The company's emphasis on quality, innovation, and community makes it a rewarding place to work and grow.
