People Operations Associate

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

Due to continued growth, we are seeking a People Operations Associate to support team members throughout the full lifecycle at Charles IT. This role will focus on onboarding and offboarding, team member support, and HR administration, while contributing to team member engagement and development initiatives across the organization.

Responsibilities

• Serve as a point of contact for employee inquiries related to policies, handbook, and benefits
• Support and promote a positive employee experience through advocacy and relationship building
• Coordinate onboarding and offboarding processes
• Prepare and distribute offer letters, build project setups, and support onboarding logistics
• Support the new hire experience, including structured check-ins and satisfaction tracking
• Administer HR systems (Paylocity), including audits, documentation management, and compensation updates
• Support benefits administration, including 401(k), open enrollment and employee perks programs
• Conduct employee check-ins to support performance, development, and career progression
• Assist with employee development initiatives, including Personal Progression Sessions and engagement surveys
• Coordinate quarterly performance check-ins, including scheduling, preparation, documentation, and follow-up
• Review timesheets for accuracy and track certification progress