Mortgage Loan Officer

As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our member's and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve.

Conducts daily business interactions and maintains constant alignment with OnPath's mission, culture, and core values and core behaviors. Initiative and judgment are required in the absence of specific direction from management. Ensures value through decision making that supports credit union goals and interests while upholding OnPath's service standards and ethics. Increase OnPath's mortgage lending by assisting customers and members from the loan application process through the closing of the mortgage loan.

Successfully complete XINNIX training program within assigned time if under three years of experience.

Successfully complete other department required training within specified time.

Satisfy all NMLS requirements to obtain required license (training, testing, and background check).

Develop strategic business partners to create a strong referral network.

Prospect daily to increase networking and contacts, both face-to-face and telephone contact

Build relationships with customers and OnPath members to provide them with the products and services to meet their needs.

Participate in OnPath sponsored events and education classes as applicable.

Consistently exceed member expectations.

Take thorough loan applications following all applicable regulations.

Coordinate all aspects of the mortgage loan application process.

Communicate effectively with peers, members, and management.

Meet and exceed loan production standards as set annually based on credit union goals and seat goal requirements.

Actively cross-sell additional OnPath products and services

Holds self and others accountable for professional and ethical behavior as defined by OnPath Federal Credit Union's mission, culture, and values. Continually works to expand knowledge of what goes on in other parts of the credit union.

Communicates with clarity and direction, and provides frequent exchange of direct, consistent, constructive feedback. Resolves conflict, recommends solutions, and monitors their progress. Maintains positive relationships, shares credit for accomplishments, celebrates success of others, and takes responsibility for mistakes.

Abides by OnPath's commitment to a Sales and Service Culture

Agrees to stay informed on OnPath products and services to provide the right product to the right member at the right time for the right reason.

Performs such tasks as may be assigned by his/her supervisor, which is commensurate with the position.

Experience

Preferred three-year previous mortgage origination experience

Education/Certifications/Licenses

Bachelor's degree preferred or a combination of education and work experience in sales and/or real estate

Interpersonal Skills

Excellent interpersonal skills

Other Skills

SKILLS Exceptional work ethic Strong oral and written communication skills Superb listening skills Good presentation skills Foundational sales skills Quality team player KNOWLEDGE Demonstrated proficiency in: Microsoft Outlook, Word, Excel, PowerPoint Database management preferred but not required Experience with CALYX or other Mortgage Loan Origination System Knowledge of the mortgage and/or real estate market a plus

Physical Requirements

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, view customer information, and talk or hear. The employee frequently is required to stand and walk. The employee must regularly lift and/or move up to 5 pounds and frequently lift and/or move up to 25 pounds.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.