Front Office Supervisor
We're seeking an experienced and guest-focused Front Office Supervisor to join the opening team at Hotel Vin Rogers, Autograph Collection.
In this role, you'll help lead the Front Office team in delivering seamless arrival and departure experiences while ensuring every guest interaction reflects the standards of a world-class lifestyle hotel. You'll support daily operations, coach team members in real time, and help create the rhythm and culture of the front office from day one.
Opening a hotel is a rare opportunityone that doesn't come around often. As a member of our opening team, you'll help shape the culture, establish our service standards, and create the experiences that will define Hotel Vin Rogers from the very first guest.
This is your chance to build something special alongside a team of passionate Experience Curators who share your commitment to genuine hospitality. Together, we'll create traditions, celebrate milestones, and set the foundation for a hotel our guests, community, and team members will be proud of for years to come.
If you've ever wanted to be part of something from the very beginning, this is your opportunity.
Hotel Vin Rogers, Autograph Collection is an exciting new lifestyle boutique hotel opening in September 2026 in Rogers, Arkansasand we're building an exceptional opening team to bring it to life.
Joining our opening team means helping shape the culture, setting the standards, and creating the experiences that will define the hotel from day one. Every Experience Curator plays a critical role in building something special from the ground up.
You should join our team if you believe
- Great leadership starts with example and presence.
- Every guest interaction matters, no matter how small.
- Culture is built day by day, shift by shift.
- Collaboration creates smoother, stronger operations.
- Hospitality is both service and storytelling.
You're a great fit for this role if you love
- Supporting and coaching front desk team members in real time.
- Creating smooth, seamless arrival and departure experiences.
- Solving guest issues quickly and confidently.
- Balancing leadership with hands-on guest service.
- Working in a fast-paced, opening environment.
- Being part of building a team culture from the ground up.
We're excited to have you join us because you
- Have front office or hotel guest service leadership experience.
- Stay calm, organized, and confident under pressure.
- Lead with both accountability and encouragement.
- Understand Marriott brand standards and guest expectations.
- Take pride in developing and supporting team members.
- Want to help establish a world-class front office operation from opening day.
Requirements
Educational and Experience Requirements
- Previous hotel front office or guest services experience required.
- Supervisory or team lead experience preferred.
- Marriott or Autograph Collection experience is a plus.
Qualifications, Skills and Abilities
- Strong leadership and communication skills.
- Ability to multitask and manage guest flow in real time.
- Proficiency with hotel PMS systems preferred.
- Flexible availability, including weekends and holidays.
- Strong problem-solving and guest recovery skills.
Ready to Create Something Special?
If you're passionate about hospitality, love leading by example, and want to be part of an opening team that will define a new hotel from day one, we'd love to meet you.
Come help us open Hotel Vin Rogers, Autograph Collection. Your story starts here.
