Take full responsibility for delivering effective aircraft appearance operations to our customers.
Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers.
Resolve customer service issues in a timely manner with tact and diplomacy.
Proactively manage safety and security processes and procedures to comply with HHS operating standards. Take ownership for creating a progressive open-door culture by managing the performance and development of team members.
Review key performance open-doorindicators (KPIs) and convey necessary actions if needed.
Recruit and hire new team members to meet service requirements.
Understand contract requirements and customer expectations.
Implement team member counseling and corrective action, including performance improvement plans, as needed.
Monitor and/or conduct required training of team members.
Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules.
Skills
Interpersonal Skills: Ability to interact with individuals at all levels of the organization
Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
Customer Service: Service-oriented mentality with a focus on exceeding expectations
Professionalism: Maintain a positive and professional demeanor
Decision Making: Ability to quickly make sound decisions and judgments
Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment
Requirements
2 to 5 years of management experience
Ability to work a flexible schedule that may include nights, weekends, and holidays
Willing to work outside in all types of weather and in elevated noise levels within the airport environment.
Have a valid driver's license and a clear Motor Vehicle Report (MVR)
Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
Knowledge of applicable FAA and OSHA regulations
Experience negotiating contracts
Computer skills, including word processing, spreadsheets, email, and ordering platforms
Must be willing to relocate for promotion opportunities
What We Offer
Paid time off (vacation and sick)
Medical, dental, and vision insurance
401(k) with employer match
Employee Assistance Program (EAP)
Career development and ongoing training
Important to Know
Who is HHS Aviation
HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.
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