Facilities and Projects Manager

Job Description: Job Description:

Position Summary The Facilities and Projects Manager is responsible for helping ensure that all Ocaquatics Swim School locations are safe, clean, welcoming, efficient, and well maintained for our team members, families, and community. This is a working manager role. The Facilities and Projects Manager leads the maintenance and custodial team while also personally performing hands-on repairs, maintenance, troubleshooting, and urgent facility support when needed. This role requires strong technical ability, excellent organization, clear communication, full bilingual fluency in English and Spanish, strong relationships with the team, and consistent follow-through. The Facilities and Projects Manager must be able to manage day-to-day facility needs while also organizing and completing larger projects across all five Ocaquatics on the candidate's experience and readiness, this position may begin as a Facilities and Projects Manager in Training role before progressing to the full Facilities and Projects Manager title. Purpose of the Role The purpose of this position is to support Ocaquatics' mission by protecting and improving the physical spaces where our team members work and where families trust us to teach their children. This role makes a positive difference by:Creating safe, clean, and well-maintained facilitiesSupporting team members so they can focus on serving familiesResponding quickly and professionally to facility needsManaging projects that improve our locationsCaring for equipment, buildings, pools, and resources responsiblyHelping Ocaquatics live its commitment to people and the planet Reporting Relationship The Facilities and Projects Manager reports to the Operations Manager. Locations Supported This position supports all Ocaquatics Swim School locations and requires reliable transportation between locations. A company vehicle may be provided. Team Leadership Responsibilities The Facilities and Projects Manager directly supervises the maintenance and custodial team. Responsibilities include:Build strong, trusting relationships with maintenance and custodial team membersLead with humility, professionalism, and a servant-leadership mindsetSupport, coach, mentor, and develop direct reportsHelp hire, train, schedule, and evaluate maintenance and custodial team membersCommunicate clear expectations for quality, safety, cleanliness, and accountabilityDelegate work appropriately and follow up consistentlyHold team members accountable in a respectful and effective wayAddress performance concerns directly and promptlyRecognize strong performance and encourage team growthPlan and lead maintenance and custodial team meetings as neededHelp ensure appropriate staffing while avoiding unnecessary payroll costsSupport a No Drama Workplace by focusing on solutions, clarity, teamwork, and respectful communicationBe prepared to cover shifts in emergency team shortages Facilities and Maintenance Responsibilities The Facilities and Projects Manager is responsible for the ongoing condition, safety, cleanliness, and readiness of all Ocaquatics facilities. Responsibilities include:Oversee regular maintenance of all locationsPersonally perform hands-on repairs and maintenance when appropriateTroubleshoot facility and equipment issuesMaintain safe, clean, organized, and welcoming facilitiesRespond to urgent maintenance needsOversee pool systems and aquatic facility equipmentSupport maintenance of pumps, heaters, filters, HVAC systems, dehumidification systems, plumbing, electrical systems, and general facility equipmentEnsure maintenance tasks are completed properly and on timeDevelop and improve preventive maintenance systemsTrack recurring maintenance needs and identify patternsEnsure custodial standards are consistently metCoordinate larger maintenance periods and facility improvement workHelp locations remain operational, efficient, and prepared to serve families Project Management Responsibilities The Facilities and Projects Manager is responsible for organizing and managing facility-related projects across all locations. Responsibilities include:Manage repair, replacement, renovation, and improvement projectsPrioritize projects based on safety, urgency, business impact, cost, and team needsCreate and maintain clear project lists, timelines, and follow-up systemsCoordinate vendors, contractors, inspections, and permits when neededTrack project status and communicate updates clearlyFollow through on open items until completionManage multiple projects across multiple locations at the same timeAnticipate obstacles and communicate early when support or decisions are neededEnsure projects are completed with quality, accountability, and minimal disruption to operations Vendor, Budget, and Asset Responsibilities The Facilities and Projects Manager works with outside vendors and helps manage facility-related costs responsibly. Responsibilities include:Work with outside vendors and contractors for facility issuesRequest, review, and track proposals, bids, invoices, and project estimatesCommunicate clearly with vendors about expectations, timelines, and quality standardsHelp ensure work is completed properly before invoices are approvedWork within budgetary expectationsIdentify cost-effective solutions without compromising safety or qualityCreate and maintain an asset tracking systemHelp plan for equipment repair, replacement, and future purchasesMaintain a wish list or replacement plan for future facility needsSupport responsible purchasing and long-term equipment careConsider energy efficiency, water conservation, waste reduction, and environmental responsibility when making facility decisions Safety and Risk Management Responsibilities Safety is one of Ocaquatics' core values and is a primary responsibility of this role. Responsibilities include:Maintain safe facilities for families, students, team members, and visitorsIdentify and correct hazards promptlyConduct regular walk-throughs of each facilityRespond quickly to safety concernsUnderstand and reduce potential liability risksEnforce safety expectations related to facilities and maintenanceEnsure equipment and facility systems are properly maintainedBe prepared to respond calmly and properly during emergenciesServe as an Aquatic Facility Operator or oversee AFO/CPO-level facility standardsHelp ensure certified team members are properly trained and supportedManage facility security needs, including keys, access, opening procedures, and closing procedures Communication and Accountability Expectations The Facilities and Projects Manager must communicate clearly, professionally, and consistently. Responsibilities include:Communicate regularly with the Operations ManagerProvide weekly updates, reports, or communication logs as requestedRead all other weekly Leadership reports and respond to pertaining reportsCommunicate facility concerns, project status, and urgent needs clearlyWork directly with location managers, regional leaders, the operations team, and support team membersListen actively to concerns and seek practical solutionsFollow through on commitmentsCommunicate early when deadlines, budgets, or expectations may not be metTake ownership of mistakes and help solve problems without blameMaintain professionalism when handling urgent, stressful, or unexpected situationsModel the OWN IT Mindset by operating with purpose, welcoming growth, navigating challenges with courage, investing in people, and transforming together Leadership Development ExpectationsManagers must attend monthly Leadership Lunch and Learns. Managers may only miss 1 per year. Hospitality and Culture Expectations At Ocaquatics, hospitality applies to every role, including facilities leadership. The Facilities and Projects Manager is expected to:Treat team members as our first customersBuild positive relationships with team members, families, vendors, and visitorsGreet others warmly and professionallyModel service-oriented behaviorBring positive energy to interactionsFix issues proactively when they are noticedSupport a culture of teamwork, respect, accountability, and continuous improvementDemonstrate Ocaquatics' core values: Safety Focused, Service Oriented, Team Players, Fun and Friendly, Purpose Driven, and Always Learning Required Knowledge, Skills, and Abilities The ideal candidate will demonstrate:Full bilingual fluency in English and Spanish, including the ability to communicate clearly and professionally with team members, families, vendors, and leaders in both languagesStrong leadership and relationship-building skillsStrong organizational and time-management skillsAbility to manage multiple priorities across multiple locationsAbility to work independently without constant directionAbility to delegate and follow up effectivelyAbility to coach, mentor, and hold others accountableStrong problem-solving and troubleshooting abilityGood judgment about when to personally complete work and when to involve a vendorAbility to remain calm under pressureStrong attention to detailStrong written and verbal communication skillsAbility to work respectfully with team members, families, vendors, and managersWillingness to continue learning new systems, tools, and proceduresCommitment to safety, quality, service, teamwork, and Ocaquatics' purpose Technical Experience and Certifications Required or strongly preferred experience includes:General facility maintenancePool systems and aquatic facility operationsPumps, filters, heaters, and related pool equipmentHVAC and dehumidification systemsBasic plumbingBasic electrical troubleshootingGeneral repairs and maintenanceVendor coordinationProject managementPreventive maintenance systemsCustodial operations and cleanliness standardsAFO, CPO, or similar aquatic facility certification . click apply for full job details