Job Description: Job Description Are you a proven leader in the HVAC industry with a passion for people, performance, and top-tier service? JW Plumbing, Heating and Air is looking for a HVAC Service Manager to lead and inspire our team of skilled HVAC professionals in delivering outstanding residential service throughout the Greater Los Angeles area. What We're Looking For You're not just a technician, you're a coach, a strategist, and a leader. You love structure, thrive under pressure, and have a knack for finding better ways to do things. Your communication skills are sharp, your standards are high, and you know how to build trust within a team. If that sounds like you and you're someone who leads by example and knows how to motivate others, this is your opportunity to shine. What You'll Do:Supervise and mentor HVAC technicians across service, sales, and installationDrive performance by analyzing KPIs and providing real-time coachingImprove and enforce workflow processes to boost team efficiencyConduct field ride-a-longs to support technician development and confidenceFacilitate morning meetings to align the team on daily goals and updatesCoordinate closely with Dispatch to ensure optimal job flow and customer satisfactionHelp build and manage staff schedulesStep in to resolve customer concerns quickly and professionallyPromote pride of ownership with trucks, tools, and inventoryChampion a safe and positive work environmentCollaborate with leadership and apply ongoing coaching and training What You Bring:5+ years of HVAC experience, with at least 2 years in a supervisory or management roleProven experience managing teams in a service or sales environmentStrong knowledge of residential HVAC systems and service operationsServiceTitan or similar CRM software experienceSelf-starter mindset with solid organizational and communication skillsTech-savvy and quick to adopt new platforms or systemsAvailability to work weekends and be based out of the LA areaCurrent and valid California driver's license What We Offer:Competitive salary + performance bonusesCompany vehicle, phone, and tabletPaid training and development opportunitiesFull benefits package: medical, dental, vision, 401(k), paid holidays and PTOSupportive leadership and a successful teamPhysical Demands: The principal duties of this position are performed in a variety of environments, including customer homes, the outdoors, and field environments at development and work sites on uneven and rough terrain. Employees in this role may be required to stand, sit, walk, squat, kneel, crouch or climb throughout the day, occasionally lifting up to 50 lbs. Pay Range $70,000-$100,000 USD About JW Plumbing, Heating & Air: JW Plumbing, Heating and Air has proudly served the Greater Los Angeles, San Fernando Valley, and San Gabriel Valley areas with the integrity and professionalism our customers need in an plumbing and HVAC company. We treat our customers and employees as we would like to be treated and look forward to lifelong relationships. We do this by sticking to our core values of honesty, integrity, teamwork and accountability. We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Privacy Policy
